Questions and Answers

Do I need to register to place an order?

You do not need to register to place an order. We encourage you to take advantage of this form, thanks to which you will be able to follow the status of your shipment. In addition, you will be able to use the order history.
Can I place an order over the phone?

Yes. Customer Service Office is open at the phone number: +48 518 550 925 from Monday to Friday from 8:00 to 17:00 CET
Will I get a VAT invoice?

We enclose a VAT invoice for each order.
Can I get 0% VAT invoice

If you represent a company registerd in European Union, but outside of Poland, and you have EU VAT ID, email us at bok@lunares.eu with your EU VAT ID. After performing a check we can issue a 0% VAT invoice.

Deliveries to outside of European Union can also be subject to a 0% VAT. You will pay customs and VAT in your country though.

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