You have the right to withdraw from the concluded contract within 14 calendar days, from the day when you received last of ordered goods or from the day when other person selected by you, except for carrier, received last of ordered goods; without giving a reason and without incurring costs, except for the costs specified in section VI. RIGHT OF WITHDRAWAL FROM THE AGREEMENT, of Terms and Conditions.
To exercise the right of withdrawal, you need inform us:
Lunares
ul. Pasternik 19
31-354 Krakow
Poland
complaints@lunares.eu
about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or email).
For your own convenience you can use “Withdrawal from the purchase agreement” form, but it is not obligatory.
You can use the model withdrawal form. An example template of the withdrawal form is provided in Annex 2 to the Consumer Rights Act and additionally here (click on the link).
The consumer is obliged to immediately, no later than within 14 calendar days from the day on which he withdraw from the contract return the Product to the Seller. To meet the deadline, it is enough to return the Product to the following address:
Lunares
ul. Pasternik 19
31-354 Krakow
Poland
“Withdrawal from the purchase contract” available here: withdrawal form.
You also have the right to make complaints in connection with the purchased products. In the event that the purchased goods have defects, please contact us by email at complaints@lunares.eu. Our customer service team is ready to assist you and solve any problems you may have.
Please fill in and attach to your complaint the complaint form ( DOCX / PDF ), which will speed up the complaint handling process.
Right of withdrawal from agreement is described in more detail in Terms and Conditions section VI. RIGHT OF WITHDRAWAL FROM THE AGREEMENT available here: Terms and conditions.